Reservations
Can I book and pay for a vehicle even if I'm not the one who will pick it up and drive it?
Yes, the booking can be done under a name other than the name of the driver.
Can I rent a car after normal business hours?
You can, but only for pickups and returns at the Airport. An after-hours surcharge of €25 is applicable. For more information, you can contact us at +351 936 716 627 or +351 938 228 674 or via email: booking@rentcarmadeira.com
How do bookings work?
You can book directly through our website, by email, social networks, or by telephone.
How do I know my booking is confirmed?
You will receive an automated email from our website with a summary of your booking and your order number. However, this doesn't mean your booking has been confirmed. It is only valid after confirmation from us.
If you do not receive any response, please contact us at booking@rentcarmadeira.com – please also check your spam folder.
What are the minimum requirements for renting a car?
You must be at least 23 years of age and have had a valid driving licence for a minimum of 1 year. If you do not meet this requirement, you can still rent with us, but you will need to leave a deposit of €600 in debit card or cash.
What are your opening hours?
Our opening hours are from 9: 00 a.m. to 7: 00 p.m., with lunch between 1: 00 p.m. and 3: 00 p.m.
During the Rental
Accidents
In case of an accident, you are to contact us immediately so that we can file the insurance claim. It will be necessary to submit the completed and compliant declaration of road accident, as well as photos of the accident and all possible data that can be collected, otherwise the company may refuse any liability.
Can I receive a copy of my invoice?
You can request a copy of the invoice at booking@rentcarmadeira.com indicating the booking, voucher, or contract number.
Complaints
If you are not satisfied with your vehicle or with any equipment rented with our rent a car, please contact us, and we will change the car or equipment as soon as possible.
Fines
Fines/tickets must be paid at the time the vehicle is returned.
Payments and Returns
Cancellation
Cancellation of your booking is free up to 48 hours before, however, if you have booked through an operator, you should consult their cancellation policy.
Deposit/Security Deposit
We do not ask for a deposit/security deposit to rent a car with us.
Fuel policy
The customer must return the vehicle with the same amount of gasoline/diesel with which it was delivered.
Our fleet has gasoline as well as diesel vehicles, so all vehicles are indicated with the type of fuel that the car uses. In the event of any mistake, any repairs to the car will be charged to the customer.
How can I pay for the rental and what are the payment methods?
Payment can be in cash, credit card (we do not accept American Express), and debit card. Payment must be made at the time of signing the car rental agreement.
How does the delivery and return of the vehicle work at my accommodation?
We deliver and pick up the car at your hotel, in the centre of Funchal, as requested at the time of the booking request, free of charge but only for bookings with 5 days or more.. Outside Funchal, the delivery and collection of the car are subject to the payment of a delivery fee and subject to availability.
How does the pick up and return of the vehicle at Madeira Airport work?
Pick up: If you have a booking for Madeira Airport, we will have an employee waiting for you. On arriving at the Airport, our meeting point is at the exit, outside. The vehicle contract is signed outside the terminal.
Return: The return of the vehicle is done at the place of departure, at Madeira airport, and an employee is also waiting at the scheduled time.
Insurance
There are two insurances available, Super (SCDW) and Supplemental Insurance.
SCDW Insurance
This insurance is included in the amounts shown on our website.
With insurance with exemption from deductibility, you are free from any liability caused by accident and theft of the rental car. The insurance only does not cover damage to the interior of the vehicle, the windows, mirrors, tyres, the undercarriage of the car, driving under the influence of alcohol, loss of keys and documents.
Supplemental Insurance
This is insurance for glass, mirrors and tyres, which are not included in SCDW insurance. It has a cost of €10/day (optional)
Refunds
After the rental of the vehicle, if you want to cancel rental days, it is possible, however, we do not refund the amount of the remaining days previously contracted.
What do I need to do in case I lose the keys or in the event of loss or theft?
You are to immediately contact our team by telephone (00351 936 716 627).
What documents do I need to present to pick up my car?
We need a form of ID (Citizen's Card or passport) and a driver's license.